Shipping policy
Thank you for shopping at The Diapers & Co. Shop. This policy explains the shipping and delivery options available for orders of our reusable cloth diapers, potty-training underwear, reusable menstrual pads and related products.
Shipping within Canada
We ship orders to addresses in Canada. Available shipping options and fees will be shown at checkout, based on your delivery address and order.
Shipping charges, delivery estimates and any applicable surcharges will be displayed before you complete your purchase. Oversized, heavier or otherwise special-handling items may have additional shipping charges.
Order processing
Orders are usually prepared for shipment within 3-5 business days after payment is confirmed. Processing may take longer during busy periods, holidays, sales or unexpected delays.
If an item is out of stock or on pre-order, we will contact you about its availability and estimated shipping timeframe. Unless we agree otherwise, an order containing a pre-order item may be held until all items are ready to ship.
Once an order has been packed or shipped, we may not be able to make changes to the order or delivery address. Please check your order details carefully before submitting your purchase.
Estimated delivery times
Delivery estimates are provided at checkout or in your shipping confirmation. They are estimates only and are not guaranteed. Delays may occur because of carrier issues, weather, holidays, customs or other circumstances beyond our control.
When available, tracking information will be emailed to you after your order has shipped.
Local delivery within 30 km of Petawawa
We offer a local delivery service within 30 km of Petawawa, Ontario. Please select the local delivery option at checkout, if available, or contact us to confirm that your address is within our delivery area.
Local delivery fees, if any, will be shown at checkout or confirmed before the order is finalized. We will contact you to arrange a suitable delivery time. Delivery dates and times are subject to availability.
Please provide a complete address and any delivery instructions when placing your order. If no one is available to receive the order, we may contact you to arrange another delivery attempt or pickup. Additional fees may apply for a redelivery.
Pickup in Petawawa
Pickup is available in Petawawa. Select the pickup option at checkout, or contact us to arrange pickup.
We will notify you when your order is ready and provide the pickup location and instructions. Please wait for confirmation before coming to collect your order. Orders must be picked up within [number of days] days of the ready-for-pickup notification, unless another arrangement has been made.
Free shipping
Standard shipping is free on orders over $100 before taxes and after discounts, for eligible delivery addresses. Any exclusions or regions not covered by this offer will be shown at checkout. This offer does not apply to local delivery or other delivery services unless stated otherwise.
Incorrect addresses and undeliverable orders
Customers are responsible for providing an accurate and complete shipping or delivery address. If an order is returned to us or cannot be delivered because of an incorrect address, an incomplete address, or an unsuccessful delivery, we will contact you to arrange next steps. Additional shipping or delivery charges may apply to resend the order.
Lost, delayed or damaged shipments
If your order appears to be delayed, lost or damaged in transit, please contact us with your order number and details. We will review the situation and, where applicable, work with the carrier to investigate.
Please contact us promptly if an order arrives damaged or if items are missing. Your rights under applicable consumer-protection laws are not affected by this policy.
Shipping costs and refunds
Shipping and delivery charges are shown at checkout before payment. Unless required by applicable law or otherwise stated in our Returns & Refunds Policy, shipping charges are generally non-refundable.