Refund policy

Returns, Exchanges & Refunds Policy

We want you to be happy with your purchase. If you need to return or exchange an item, please review the conditions below.

1. Return period

You may request a return or exchange within 30 days of receiving your order. Please contact us within this period to obtain return instructions. Items sent back without prior authorization may not be accepted.

2. Eligible items

To be eligible for a return or exchange, an item must be:

  • Unused, unworn and unwashed;
  • In its original condition and accessories included, where applicable and
  • Accompanied by proof of purchase, such as your order confirmation or receipt.

Because of the personal and hygienic nature of reusable menstrual pads, cloth diapers and potty-training underwear, these products can only be returned if they are unused and unwashed. We cannot accept returns of items that have been worn, washed or otherwise used, unless they are defective or the return is required by applicable law.

We reserve the right to inspect returned items and decline a return if they do not meet these conditions.

3. Items not eligible for return

Unless an item is defective or applicable law provides otherwise, the following are final sale and cannot be returned or exchanged:

  • Used, worn or washed products;

  • Sale, clearance or promotional items identified as final sale.

4. How to request a return or exchange

Before sending anything back, contact us with:

  • Your order number;
  • The item(s) you wish to return or exchange;
  • The reason for your request; and
  • Photos, if the item arrived damaged or appears to have a manufacturing defect.

We will reply with instructions and, if approved, a return authorization. Please do not mail items before receiving our approval.

5. Return shipping

For a return due to a change of mind, incorrect size selection or other customer preference, the customer is responsible for return shipping costs. Original shipping charges are non-refundable, except where required by law.

If we sent the wrong item, or an item arrived damaged or defective, please contact us promptly. Once we confirm the issue, we will provide instructions for a replacement, refund or return shipping arrangement, as appropriate.

We recommend using a trackable shipping service. We are not responsible for returned parcels lost in transit before they reach us.

6. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method, generally within 5–10 business days. Your financial institution may require additional time to post the refund.

Original shipping fees and non-refundable charges are not refunded unless required by law.

7. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we will contact you to discuss an alternative or issue a refund for the eligible item. The customer is responsible for shipping costs for exchanges due to preference or sizing, unless otherwise agreed.

8. Damaged, defective or incorrect items

Please inspect your order upon delivery and contact us within 7 days if an item is damaged, defective or incorrect. Include your order number and clear pictures. This timeframe does not limit any rights you may have under applicable consumer-protection laws.

9. Order cancellations

Please contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes or cancellations once an order has been processed or shipped. If we are unable to cancel it, you may request a return under this policy, if eligible.

10. Legal rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer-protection laws. Where this policy conflicts with those laws, the applicable legal requirements will prevail.

Questions? Contact us!